If you’re a newer owner or just opened your first dental practice—congratulations.
But let’s get real for a minute: running a successful practice means more than great clinical work. It means getting paid, protecting your cash flow, and knowing your numbers inside and out.
And dental billing? That’s the piece that surprises most new owners.
Why Billing Feels Like a Black Hole
You’re not alone if dental billing gives you anxiety. Most dental schools don’t teach it. And in the first few years of ownership, you’re juggling staff, schedules, insurance, patients—it’s a lot.
One of our newer clients, a dentist fresh out of a DSO environment, came to us after realizing their AR had ballooned to six figures within their first year. The issue? Claims were being submitted—but never followed up on. It wasn’t neglect. It was a lack of training and structure.
When Claims Fall Through the Cracks
It’s easy to assume your front office has it covered—or to rely on software. But here’s the hard truth: a lot can fall through the cracks if dental billing systems aren’t tight.
Examples we see often:
- Claims submitted with missing attachments
- Downgrades not caught until they’re denied
- Accounts receivable (AR) quietly building while collections look “okay”
Don’t Wait for a Wake-Up Call
By the time many practices call us, they’re staring down unresolved claims, frustrated team members, or a cash flow crisis.
One doctor told us they hadn’t paid themselves in over two years—despite being booked solid. When we reviewed their numbers, the problem wasn’t production—it was that half of their claims hadn’t been processed correctly.
At D-Tech, we specialize in helping new and growth-stage practices get proactive with their billing. Whether you need a full-service solution or just expert guidance, we help you build clean, scalable systems so you’re not playing catch-up later.
What New Owners Should Know (That No One Says Out Loud)
- Your administrative team isn’t a billing department. They need support and structure to succeed.
- Your software only helps if someone knows how to use it. Most errors are user-based.
- You can outsource part-time or short-term. You don’t need to commit to forever to get help.
DeVon’s Quick Tips for New Owners:
✅ Do a quarterly AR review—don’t wait for year-end surprises
✅ Ask questions. Billing shouldn’t feel confusing
✅ Invest in training (or a billing audit) before your systems grow around bad habits
The first few years of ownership are when habits form. Let’s make sure they’re the right ones.
D-Tech Billing and Claims. Backing dental owners since day one.