| Q. What size practices does D-TECH serve? A. D-TECH serves practices ranging in size from clinic-based group practices to individual solo practices. No matter the size of your practice, D-TECH's team-based service approach insures you will experience the highest levels of customer service and support.
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| Q. Our practice is not located near your office, can you still provide services to us? A. Yes. D-TECH provides services to dental practices nationwide. This capability is a secure, reliable, and capable remote access program, which requires no more than standard high-speed web access and your web browser to have real-time, comprehensive connectivity. This system makes D-TECH a powerful business ally, no matter where your practice is located.
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Q. How would the information from our practice be transferred to D-TECH for billing purposes? A. There is a wide variety of ways such information can be transferred. Options include: - Scanning
- Fax
- Courier
- U.S. Mail
- Any combination of the above
D-TECH will work with your practice to tailor a simple and efficient solution to your specific needs.
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| Q. Will I lose control of our practice finances if we utilize D-TECH's services? A. No, not at all. D-TECH's billing professionals provide all services directly in your practice management system – keeping you in complete control.
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| Q. Is D-TECH HIPAA compliant? A. Yes. All of D-TECH's services are HIPAA and OIG compliant, and are subject to our formal HIPAA and OIG Compliance Programs. D-TECH is fully dedicated to compliance and continuing, compliance-related education.
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| Q. Where does a patient call with a billing question? A. D-TECH will handle all patient billing inquiries for you in a polite and professional manner. The appropriate number will appear on all patient bills.
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| Q. How do we get our financial reports? A. D-TECH provides financial reports in a variety of formats. All clients receive custom-generated reports monthly. Clients can also easily generate, print and even export any reports at any time directly from their own practice management system. Of course, you can always get an additional report with a simple phone call to your D-TECH Reimbursement Specialist. At D-TECH we make sure you get the information you need when you need it.
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| Q. What do we collect at the front desk? A. Dental offices only collect a patient's co-payment and deductible. We can assist you with training on determining how to calculate estimated co-pays based on specific insurance plans. Any self-pay patients should pay in full.
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| Q. How do you handle insurance collections and patient collections? A. We are responsible for appealing all claims and working with insurance companies until the maximum reimbursement is met. We send three statements to patients and if the patient does not pay the statement after the final notice, we attempt to contact the patient and make payment arrangements. If the patient does not respond, we inform our client to refer the patient to a collection agency. We have collection agencies that we can recommend.
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Q. What is included in your set-up cost? A. We include: - Computer set-up
This includes:
-- checking the high speed connection
-- verifying the integrity of the computer equipment in the client's office
-- checking the correct operation of network systems
-- ensuring that the service relays the data accurately and at optimum speed.
- Software installation
- Registration training
- Support for both on and off-site
We analyze the client's insurance contracts with various companies and any entities with whom they do business. Included in the Contract Analysis is fixing anything that needs to be updated or changed, as well as an Office Procedures Analysis to ensure that it is easy for the client to get D-TECH Billing Services the bills and EOBs. This also includes set up of any electronic billing services including electronic claims, attachments, and statements. Set-up fees are adjusted on a client-to-client basis.
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| Q. Why would you file a secondary claim or bill a patient, if the claim or bill is less than $20? A. First and foremost, that is what we are hired to do. It is part of our job. We get you the maximum reimbursement from your accounts receivable.
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| Q. What is included in your general contract? A. Many value-added services, including specialized end-of-the-month reporting, detailed and extensive follow-up through status calls and appeals, and all coding verification to obtain maximum reimbursement. Also included are electronic and manual claim submission, 24-48 hour turnaround time, extensive research to ensure correct billing procedures, and negotiating contracts as necessary. In addition, our general contract includes extensive technical and billing support, and the assurance of proper insurance payments by providing individual fee schedules, processing co-insurance claims, and extensive follow-ups.
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| Q. Do you inform us of changes within the industry? A. Yes, we inform all clients of changes that will affect them, explain what the changes mean, and suggest ways of handling the changes.
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| Q. What is the cost of your Dental Billing Service? A. D-TECH is committed to increasing your revenue. Unlike some billing companies, we do not charge a per claim fee, nor do we "piece meal" your charges. We simply charge a small percentage of what we collect for you. If we don't collect you don't pay.
Our pricing structure helps drive our team to make sure all your claims are paid fully, quickly and error free. Plain and simple, we want you and your practice to succeed with maximum efficiency and profitability. After a thorough, no-cost assessment of your billing needs and required tasks, we will meet with you to discuss our billing options. Your fee structure tailored to meet your practice requirements.
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| Q. How does D-TECH communicate with its clients? A. Communication between D-TECH and its clients is of primary importance. Therefore, upon signing the contract, each dentist receives an e-mail address and secure web-login through our website to send and receive messages between D-TECH's billing staff and the dentist's office. Our Customer Support staff is also available at 1.888.DTECH.11 to answer questions and ensure satisfaction while our Patient Help Desk is available to handle patient inquiries about bills they receive.
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| Q. How does D-TECH file claims? A. About 97% of claims are filed electronically with the insurance companies. However, for companies that are not currently setup to receive claims electronically, we use paper claim forms for claims submission. Most insurance companies also respond electronically through Electronic Remittance Advice (ERA), which informs D-TECH and the dentist of payments in a fraction of the time it would otherwise take.
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| Q. What is the benefit of filing claims electronically? A. Whereas paper claims submission takes 90-120 days, standard electronic claims filing allows reimbursement from the insurance companies within 7-21 days. Dentists who use all of our integrated services to their fullest capabilities receive payments in as little as 5-7 days. This drastic reduction in time is due to the many included features available in both our Standard and Premium dental billing agreements, which include EMR, eligibility verification, ERA and EFT.
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| Q. Are there any extra charges for electronic transmission of claims to the clearinghouse? A. Each clearinghouse sets fees for per claim processing. After a thorough assessment of your software vendors requirements and costs, we will notify you of any clearinghouse costs for claim, attachment and statement fees. In addition, your software vendor may require a minimal set-up fee if you are not already registered for electronic claim and statement services.
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| Q. Where will the insurance companies send the payments? A. All checks and EOBs (Explanation of Benefits) will be sent directly to your office. Since most insurance companies offer Electronic Remittance Advice (ERA), electronic versions of the EOBs, and electronic funds transfer (EFT), dentists can receive electronic EOBs and payments far quicker than the standard paper delivery. This also allows D-TECH to receive electronic notification of payments through ERA, making the follow-up process efficient and speedy. For physical copies, you keep the checks and send us scanned copies of the EOBs, so that we can perform effective follow-up.
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| Q. Do you follow-up on unpaid claims? A. Yes. Unless the non-payment is for a valid reason, such as a deductible, capitation, no coverage, or duplicate invoice, we reprocess the claim with any needed additional information. If the additional information is not available at D-TECH, we will contact your office for the information. We then follow up with an appeal if the claim remains unpaid.
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| Q. What is a "soft collection" service? A. We perform follow-up on patient bills by sending a series (up to 3) of collection letters to patients, requesting payment of the past due amount.
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| Q. How long is the set-up process? A. We can start the setup process immediately upon the signing of the contract. Generally, the process takes 3 - 7 days for most dentists. We can give you a more accurate estimate after reviewing your individual practice.
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| Q. Are there any system requirements to use your billing services? A. Yes, you will need a high-speed, duplex scanner to upload your Bills and EOBs, and an Internet connection to upload your data to us. |
